Cloud providers are more reluctant to change their standard SLAs because their margins are based on providing convenience services to many buyers. However, in some cases, customers can negotiate terms with their cloud providers. In this article, we will learn what an SLA is and provide two example agreements and an example of how an agreement can be associated with key performance indicators. A section on why we think SLAs are so important and what we consider to be the essential benefits of management against you, follows these sections. FP7 IRMOS also looked at aspects of translating application-level SLAs into resource-based attributes to bridge the gap between customer expectations and cloud provider resource management mechanisms.   The European Commission presented a summary of the results of different research projects in the field of ASAs (from specifications to control, management and implementation).  For businesses and consumers, it is essential for proper operation and support to ensure that specific service level agreements (SLAs) are obtained for certain products. As Naomi Karten explains in her work developing service level agreements: « A service level agreement is a formally negotiated agreement that helps identify expectations, clarify responsibilities and facilitate communication between two parties, typically a service provider and its customers. » This is why the AAC is an important instrument for communication and conflict reduction as well as a general document for managing expectations. An SLA should contain all the common elements of a legal agreement. List of parties, departure date and end date, inclusions, exclusions, non-performance penalties, assisted regions and departments, penalties for non-compliance with conditions, rewards or bonuses for over-performance, compensation for both parties, anything specific to the commitment, etc.
SLAs typically include many elements, from defining services to terminating the contract.  In order to ensure strict compliance with the AGREEMENTS, these agreements are often designed with specific dividing lines and the parties concerned must meet regularly to create an open forum for communication. The rewards and penalties applicable to the supplier are often indicated. Most LTC also leave room for periodic (annual) audits to make changes.  As a business owner or IT manager, you want technical support solutions that meet your business requirements. An SLA is the key to ensuring that you and your service provider are on an equal footing in terms of standards and service. By creating a service level agreement, you and your provider can address your needs and ensure you get what you pay for. . . .